Service You Can Count On

A combination of high-caliber customer services to meet business timescale goals and expanding application needs. We offer this commitment to our customers.

Our repair and maintenance service programs covers the spectrum of bar code laser scanners.

  • Direct thermal printers
  • Thermal transfer label printers
  • Tag printers
  • Portable data terminals
  • Palm-based terminals (PDAs)
  • Radio frequency equipment
  • Printheads

Main benefits of choosing OpalTec:

  • Service coverage anywhere in the UK and Europe
  • Large OEM parts inventory ( both new and used ) and printheads etc
  • Software and Radio frequency Technical consulting available on request

Equipment Serviced:

  • Barcode terminals (both Batch and Radio frequency)
  • Scanners and printers from the following manufacturers: Motorola | Symbol | Intermec | Datalogic (including Hand Held Products (HHP) | Metrologic & PSC) | Datamax | Psion Teklogix | Telxon | Zebra


Fixed Annual Maintenance Contracts

We offer you the flexibility to choose annual or monthly payment scheme. All of these option covers all repair parts (excluding printheads) and labour costs - ( subject to terms and conditions within specific contracts )

This option saves you time otherwise spent obtaining approvals and purchase orders.

Guaranteed Repair Time

You have option to choose One Day, Three Day or Five Day Program options.

If you are in a rush, with the One Day option you will get your repaired device back on the next business day.

Preventive Maintenance

Back to SQUARE ONE re-vamp - Equipment will be completely refurbished, tested and re-calibrated by a factory authorised service technician, to a standard on a par with the day the unit originally left the factory. Turn around time on SQUARE ONE Re-vamps is the same as chosen programs repair time.

It is a service option designed to extend the working life of your bar code equipment.

We can also provide a loan unit in the unlikely event that a unit cannot be repaired in the specified time. This eliminates any unexpected down time while the repair is being completed.

Depot Repair

OpalTec maintains a brand new state-of-the-art repair facility with the latest in diagnostic equipment.

We offer a convenient and fast depot maintenance service with guaranteed 1, 3, or 5 day response.

You can expect competitive pricing and high quality service from our fully trained personnel.

On-Site Maintenance

If your business requires a printer or label applicator to be ready when you are, we offer a complete maintenance program at your location.