Here, you can find a selection of success stories from our customers, showcasing the diverse ways in which our solutions have transformed their operations and driven success. These examples highlight the tangible benefits and improvements our clients have experienced by leveraging our expertise and technology. Each story reflects our commitment to delivering tailored, innovative solutions that meet the unique needs of our clients, helping them achieve their goals and excel in their respective industries.

PD PORTS

When PD Ports needed to address ongoing connectivity issues between handheld devices and its Warehouse Management System (WMS) at the remote Groveport site, they turned to OpalTec for a solution. OpalTec, partnering with StayLinked, identified that StayLinked’s enterprise-grade SmartTE was the key to solving these challenges.

StayLinked’s SmartTE provides secure and uninterrupted connections to the WMS via a host resident server, ensuring workers' sessions are maintained even when switching between Wi-Fi and mobile networks. This solution eliminated data loss and productivity interruptions caused by session disconnects.

The Results

Elimination of Lost Productivity

Connectivity issues, especially as narrowband networks reach their end of life and there is an increasing need to switch between different networks, are a huge challenge for warehouse and supply chain organisations. A challenge, which some operators do not understand, can be easily solved by StayLinked, due to the architecture of its enterprise-grade SmartTE software.

“Having wasted a lot of time and effort trying to solve our connectivity issues with traditional TE software, the issues remained unsolved. StayLinked’s SmartTE worked immediately and all of our connectivity problems went away! We quickly placed an order for SmartTE with OpalTec once the successful trial had ended.”

Rob McGregor IT Manager – Infrastructure & Operations, PD Ports

Increased Productivity

With workers’ sessions residing on the StayLinked server, connection to the WMS is uninterrupted so workers can maintain their workflows even in challenging network environments – dramatically increasing productivity.

Quick and easy conversion of legacy green screen interfaces, without having to touch the enterprise application, enabled by SmartTE, allowed PD Ports to optimise its workflows.

PD Ports benefited from StayLinked and OpalTec’s expertise

PD Ports found OpalTec and StayLinked’s technicians to be extremely knowledgeable which enabled Rob McGregor to meet his connectivity goals. Both companies provided additional value by suggesting the deployment of SmartTE features, such as touch-screen capability, which could be used to reduce time on operational transactions carried out on handheld devices.

“After sales support has also been of the highest level. In short, we have yet to find a better solution than StayLinked’s SmartTE and would fully recommend the implementation of the software to benefit other warehouse and supply chain operations.”

Robin McGregor IT Manager – Infrastructure & Operations, PD Ports

OpalTec’s in-depth understanding of PD Ports’ operations and their hands-on support were instrumental in successfully deploying SmartTE. The software’s ability to convert legacy green screen interfaces into modern, touch-enabled graphical displays further optimized PD Ports' workflows.

"In December 2022, PD Ports commenced their relationship with OpalTec as the new supplier to drive PD Ports forward in all things Warehouse technology. PD Ports had previously been experiencing multiple issues with technology on multiple sites, and a supplier who didn’t seem to be able to provide adequate solutions to resolve these issues.

Upon commencing the new supplier relationship, OpalTec promptly focussed on the long-standing issues being experienced, devised a plan of action, and implemented several new solutions to help restore a reliable service back to operations and to renew confidence in the technology which had been lost over many months prior. Since then, OpalTec have continued to work closely with PD Ports to provide insight into the latest technologies which can benefit our operations. They have also helped to provide effective solutions for any challenges which have been presented to us by our operational areas.

Through OpalTec’ s innovative approach and dedication to their customers, PD Ports has progressed further in the last 18 months than it did in the 5 years prior."

Robin McGregor IT Manager – Infrastructure & Operations, PD Ports

Read the case study about PD Ports on StayLinked's page to learn more about this successful collaboration.

PDS Direct

When PDS Direct wanted to improve their delivery process and implement new technology they turned to OpalTec and the Zebra TC75.

When PDS Direct sought to enhance their delivery process with advanced technology, they partnered with OpalTec and adopted the Zebra TC75. OpalTec’s expertise in logistics solutions ensured a seamless integration of the rugged, enterprise-grade TC75 mobile computer.

The Zebra TC75, equipped with an intuitive Android OS, high-resolution camera, barcode scanner, and reliable 4G LTE connectivity, enabled real-time communication, precise tracking, and route optimization. This improved delivery accuracy and efficiency, providing immediate updates and customer notifications.

OpalTec's comprehensive training and ongoing technical support ensured PDS Direct's staff effectively utilized the new technology, resulting in a significant improvement in the delivery process. This collaboration led to increased efficiency, customer satisfaction, and business growth for PDS Direct.

Watch short video of PDS Direct success story with OpalTec

Euro Garages

OpalTec and Datalogic collaborated intensively to deliver a reliable working solution in the shortest time possible. Their dedicated efforts ensured a seamless and rapid deployment of the Datalogic Heron scanners across all our Esso sites in the UK. As a result, we now have an efficient system in place that significantly enhances our transaction processes. The Heron scanners are performing exceptionally well, enabling us to manage transactions smoothly and effectively, contributing to improved operational efficiency and customer satisfaction at each of our locations.

"Datalogic’s range of scanners are carefully developed to provide bar-code scanning solutions that are able to integrate with a vast range of point-of-sale technologies. We are pleased that this first roll-out of Heron HD3130 scanners with OpalTec provides the perfect solution to meet Euro Garages’ needs."

Mike Doyle Regional Director UK and Ireland for Datalogic

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