When PD Ports needed to address ongoing connectivity issues between handheld devices and its Warehouse Management System (WMS) at the remote Groveport site, they turned to OpalTec for a solution. OpalTec, partnering with StayLinked, identified that StayLinked’s enterprise-grade SmartTE was the key to solving these challenges.
StayLinked’s SmartTE provides secure and uninterrupted connections to the WMS via a host resident server, ensuring workers' sessions are maintained even when switching between Wi-Fi and mobile networks. This solution eliminated data loss and productivity interruptions caused by session disconnects.
The Results
Elimination of Lost Productivity
Connectivity issues, especially as narrowband networks reach their end of life and there is an increasing need to switch between different networks, are a huge challenge for warehouse and supply chain organisations. A challenge, which some operators do not understand, can be easily solved by StayLinked, due to the architecture of its enterprise-grade SmartTE software.
“Having wasted a lot of time and effort trying to solve our connectivity issues with traditional TE software, the issues remained unsolved. StayLinked’s SmartTE worked immediately and all of our connectivity problems went away! We quickly placed an order for SmartTE with OpalTec once the successful trial had ended.”
Increased Productivity
With workers’ sessions residing on the StayLinked server, connection to the WMS is uninterrupted so workers can maintain their workflows even in challenging network environments – dramatically increasing productivity.
Quick and easy conversion of legacy green screen interfaces, without having to touch the enterprise application, enabled by SmartTE, allowed PD Ports to optimise its workflows.
PD Ports benefited from StayLinked and OpalTec’s expertise
PD Ports found OpalTec and StayLinked’s technicians to be extremely knowledgeable which enabled Rob McGregor to meet his connectivity goals. Both companies provided additional value by suggesting the deployment of SmartTE features, such as touch-screen capability, which could be used to reduce time on operational transactions carried out on handheld devices.
“After sales support has also been of the highest level. In short, we have yet to find a better solution than StayLinked’s SmartTE and would fully recommend the implementation of the software to benefit other warehouse and supply chain operations.”
OpalTec’s in-depth understanding of PD Ports’ operations and their hands-on support were instrumental in successfully deploying SmartTE. The software’s ability to convert legacy green screen interfaces into modern, touch-enabled graphical displays further optimized PD Ports' workflows.
"In December 2022, PD Ports commenced their relationship with OpalTec as the new supplier to drive PD Ports forward in all things Warehouse technology. PD Ports had previously been experiencing multiple issues with technology on multiple sites, and a supplier who didn’t seem to be able to provide adequate solutions to resolve these issues.
Upon commencing the new supplier relationship, OpalTec promptly focussed on the long-standing issues being experienced, devised a plan of action, and implemented several new solutions to help restore a reliable service back to operations and to renew confidence in the technology which had been lost over many months prior. Since then, OpalTec have continued to work closely with PD Ports to provide insight into the latest technologies which can benefit our operations. They have also helped to provide effective solutions for any challenges which have been presented to us by our operational areas.
Through OpalTec’ s innovative approach and dedication to their customers, PD Ports has progressed further in the last 18 months than it did in the 5 years prior."
